United Way 2-1-1
United Way 2-1-1 is a 24-hour, 7 days a week, WEB-based community information and referral service covering nine counties throughout Northeast Florida. The service is nationally accredited by The Alliance of Information and Referral Systems (AIRS), the American Association of Suicidology (AAS) and certified statewide by the Agency for Health Care Administration (AHCA). It is one of the first 2-1-1 Call Centers to be able to enter a call into a shared database, followed by an electronic referral to an agency which can access caller information via the same shared database.
COMMUNITY BUILDING PARTNERS
- State Department of Children & Families
- City of Jacksonville
- Department of Housing and Urban Development (HUD)
- State of Florida Agency on Healthcare Administration (AHCA)
- United Way of Northeast Florida
- United Way of St. Johns County
- United Way of Suwannee Valley
- United Way of Putnam County
- and more than 3,800 non-profit agencies
RESULTS
Over the last year, United Way 2-1-1:- Provided information and referral services to more than 100,000 callers.
- Provided a central client data bank to include demographics and services received, to more than 70 member agencies via a shared database; thereby promoting service integration and reducing duplication of services and fraud and abuse.
- Provided critical data and data analysis to major community funders of health and social services specific to citizens' requests for services and community unmet needs.
- Provided phone eligibility determination for local federal and state social service and economic programs. United Way 2-1-1 is one of the first information and referral call centers in the nation to have this capability.
- Provided 2-1-1 coverage to 9 counties in Northeast Florida (Duval, St. Johns, Clay, Nassau, Baker, Putnam, Columbia, Suwannee, and Hamilton).
